Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
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Welcome to Hides Craft®. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing this website or making a purchase, you automatically agree to abide by these terms.
If at any point these terms do not suit you, we kindly request that you do not use this site or avail any of our services.
Note: We may update these terms from time to time. Any changes will be posted on this page. Please check back periodically.
1. Account
If you create an account on our website, you agree to the following:
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You will provide complete, accurate, and true information.
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You are responsible for securing your display name and password, as well as all activities that occur under your account.
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If we find that your information is untrue, inaccurate, false, misleading, or suspicious in any way, we reserve the right to disable your account immediately. You will not be able to make further purchases.
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We may disable your account without prior notice for any reason, including violation of these Terms & Conditions.
2. Products
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Product Images: The images displayed on our website are for pictorial purposes only. While we strive to accurately represent our products, the actual item may appear slightly different depending on your device’s screen.
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Pricing Errors: We ensure that all product prices are exact. However, if an error occurs, we will correct it as soon as possible. If an order has been placed, we will inform you of the error. If we are unable to contact you, the order will be canceled, and a full refund will be issued if you have already paid.
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Price Changes: Product prices may change from time to time. However, for dispatched items, the price at the time of purchase will remain valid.
3. Payment Methods We Accept
We accept digital payments through the following secure gateways:
💵 Cash on Delivery (COD) is also available for eligible orders.
4. Purchase, Orders, Taxes, Sizes, Packaging & Delivery
Order & Delivery Terms
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Commercial Use: Products purchased from Hides Craft® are for personal use only and not for commercial purposes.
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Order Acceptance: Final acceptance of your order occurs when we send you an email confirming dispatch.
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Contact Information: You must provide a valid phone number and email address while placing an order. These will be used for delivery-related updates.
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Delivery Timeline: The estimated delivery time is calculated based on the best-case scenario. Delays may occur due to item unavailability or unforeseen travel complications during shipping.
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Shipping Address: Products will be delivered to the address you provide at checkout. Your address and phone number will be shared with the delivery company for proper delivery.
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Non-Delivery: We take responsibility for non-delivery only if you notify us within 10 days of the expected arrival date.
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Item Count: The number of items we dispatch is considered final unless you provide proof to the contrary.
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Third-Party Delivery: If an item is delivered to a third-party address, Hides Craft® is not responsible for delivery to your address after the item has been dropped off at the specified location.
Taxes & Pricing
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Tax Slabs: Major tax slabs for our goods are 18% and 12%.
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Maximum Retail Price (MRP): All prices mentioned on this website are the Maximum Retail Prices and are inclusive of all applicable taxes. Final prices can be viewed at the checkout page.
Product Weight & Size
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Weight Variation: Product weight varies from one item to another (even for the same design). Weight depends on the thickness of hides used in the leather goods. Grams/kg weight is mentioned on product labels.
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Size Measurement: Product sizes are mentioned in Inches for your convenience. Use the following conversion scale:
5. Manufacturing, Packaging & Import Information
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Handmade Products: Our products are 100% handmade.
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Manufacturing & Packing Year: The manufacturing and packing year is the same as your purchase year.
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Manufacturing Date: The exact date of manufacturing cannot be identified as the product is completely handmade.
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Expiration Date: There are no expiration dates for our handcrafted leather goods.
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Manufacturer & Packer: Our goods are manufactured and packed by us.
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Third-Party Products: Third-party manufactured products are disclosed and mentioned on the product page when applicable.
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Imports: We do not import any goods from outside India.
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Country of Origin: All goods are Made in India 🇮🇳
6. Shipping
We always strive to deliver your products in the fastest time possible and in the best condition.
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Shipping Charges: Vary by delivery location and will be clearly shown at checkout.
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Replacement Shipping: In case of a replacement, shipping charges are on us – both when you return the faulty item and when we send the replacement.
📦 For complete shipping details, please refer to our Shipping Policy.
7. Privacy Policy
Your privacy is important to us. Our detailed Privacy Policy is available here and explains how we collect, use, and protect your personal information.
8. Intellectual Property Rights
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The website is for personal and non-commercial use only. You may download material for these purposes.
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All intellectual property rights, including content such as text, audio, video, fonts, colors, images, designs, icons, and illustrations, belong exclusively to Hides Craft®.
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You may not use any material from the website for commercial purposes without our express permission.
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Prohibited actions: Reproducing, replicating, distributing, modifying, or republishing any content.
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Violation consequences: Your access will be terminated, and any materials produced or used by you must be returned to us. Legal action may be taken.
9. Website Use
By using our website, you agree to the following rules:
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✅ Do not meddle with the functioning of the website using any device, software, or routine.
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✅ Do not interfere with another person’s usage of the website or any ongoing transaction.
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✅ Do not attempt to gain unauthorized access to the website or its servers through illegal means (e.g., hacking or password mining).
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✅ Do not copy content without our express permission.
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✅ Do not seek to harm or exploit anyone by asking for personally identifiable information.
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✅ Do not upload, display, modify, or otherwise handle another user’s personal information.
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✅ Do not make defamatory, negative, or degrading comments about the brand or domain, or take any action that tarnishes the reputation of Hides Craft®.
10. Indemnification
You agree to indemnify, defend, and hold harmless Hides Craft®, its directors, officers, employees, consultants, agents, and affiliates from any and all third-party claims, liability, damages, or costs arising from:
11. Governing Law
These Terms & Conditions are governed by the laws of India. Any dispute or conflict arising from these terms shall be resolved exclusively in the courts of Bangalore, Karnataka.
12. Limitation of Liability
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You take full responsibility for your use of this website. If you are dissatisfied with the website, your sole remedy is to stop using it.
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To the fullest extent permitted by law, Hides Craft® will not be liable for any consequential, direct, indirect, incidental, exemplary, or retaliatory damages resulting from:
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Content, materials, products, or information
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Your ability or inability to use the website
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Such damages include but are not limited to:
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We do not guarantee that your use of the website will be uninterrupted or hassle-free. We reserve the right to interrupt or cancel services at any time without prior notice.
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All materials provided on the website are on an “as is” and “as available” basis, without any express or implied warranties.
13. Termination
You agree that Hides Craft® may deny you access to the website at any time if we determine that you have violated these Terms & Conditions or other policies.
⚠️ Note: Even if your use of services is terminated (by you or by us), you remain liable to pay for any orders you have already placed.
14. Contact Us
If you have any questions about these Terms & Conditions, or if you would like to make a complaint, please contact us:
📧 [email protected]
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At Hides Craft®, we value and respect your privacy. This Privacy Policy clearly explains how we collect, store, use, and protect your personal information. Please read it carefully to understand what happens to your data when you interact with our website, fill out any form, or agree to any service.
Note: Any changes to this policy will be reflected on this page. We recommend that you review it periodically.
1. Where Do We Get Your Data From?
We collect personal information from the following sources:
A. Information You Give Us
You provide information when you:
- Place an order
- Create an account or profile
- Compile a wish list
- Communicate with us via email, telephone, or other means
- Sign up for product availability alerts
This information may include:
- Your name, email address, phone number, and shipping address
- Recipient details (if sending products to someone else)
- Your photograph
- Financial information (credit/debit card details)
B. Information Automatically Collected
When you browse our website, we automatically collect:
- Your computer’s IP address
- Browser type, version, time zone setting, and plug-in types
- Operating system and platform
- Purchase history
- Products you viewed or searched for
- Cookie number
- Duration of your visit and features used
C. Mobile / App Information
When you download our app, we may receive your device’s location data to provide location-specific services.
You can disable location settings through your device if permitted.
2. When Do We Share Your Data and With Whom?
We do not sell or rent your personal information. However, we may share it in the following limited circumstances:
🔹 Third-Party Delivery Services
- Shared info: Name, address, phone number
- Condition: Delivery partners are bound not to share or misuse your information.
🔹 Third-Party Payment Providers
- Shared info: Name, address, debit/credit card details, order information
🔹 Transfer of Business
- In the event that Hides Craft® merges with or is acquired by another company, customer information may be transferred as part of the business assets, subject to the existing Privacy Policy.
🔹 Legal Context
- We may disclose information to respond to a lawful request, search warrant, or subpoena.
- We may also share information when necessary to protect the rights, property, or safety of Hides Craft®, our customers, or others.
✅ No information is ever disclosed, sold, shared, or rented for commercial purposes.
3. Your Rights
You have the following rights regarding your personal data:
- Right to access – Request a copy of the data we store about you.
- Right to rectification – Demand corrections to incorrect or inaccurate data.
- Right to erasure – Request termination of processing your data.
- Right to lodge a complaint – File a complaint with us or a supervisory authority.
4. Cookies
A cookie is a small text file placed on your computer or mobile device to help us enhance your browsing experience.
How we use cookies:
- Store user preferences
- Track user trends
- Provide customized options
- Improve website functionality
You can enable or disable cookies through your browser settings. By leaving cookies enabled, you consent to our use of the personal information collected through them.
5. Google Analytics
We use Google Analytics to understand how customers interact with our website.
6. Do Not Track
Please note that we do not alter our data collection and use practices when we detect a “Do Not Track” signal from your browser.
7. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or your personal data, please contact us at:
📧 [email protected]
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